Privacy Policy

1. Introduction

Tolchyonaya-Manka Pty Ltd (ABN 12 345 678 901) ("Tolchyonaya-Manka", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Professional information (company, position, industry role)
• Vessel information (name, specifications, location)
• Financial information (for payment processing)
• Communication records (emails, phone calls, meeting notes)
• Website usage data (IP address, browser type, pages visited)

2.2 How We Collect Information

We collect personal information through:

• Contact forms and service inquiries
• Newsletter subscriptions
• Phone calls and email communications
• Website analytics and cookies
• Business meetings and consultations
• Third-party referrals (with consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing yacht assessment and certification services
• Responding to inquiries and service requests
• Processing payments and maintaining financial records
• Sending newsletters and industry updates (with consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Marketing our services (with appropriate consent)

4. Information Disclosure

We may disclose your personal information to:

• Our employees and contractors who need access to perform their duties
• Professional service providers (accountants, lawyers, IT support)
• Maritime authorities and classification societies (when required for certification)
• Payment processors and financial institutions
• Government agencies (when legally required)
• Other parties with your express consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Loss, damage, or destruction
• Misuse or interference

Our security measures include encryption, secure servers, access controls, and regular security audits.

6. International Transfers

Your personal information may be transferred to and stored in countries outside Australia for the purposes of providing our services. We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: 7 years (or as required by maritime regulations)
• Financial records: 7 years (as required by tax laws)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

8. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Cookies and Website Analytics

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences. Please see our Cookie Policy for more details.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: